Terms of Service

Overview

This website is operated by Restora™. Throughout the site, the terms “we,” “us,” and “our” refer to Restora™.

Restora™ offers this website, including all information, products, services, and tools available through the site, subject to your acceptance of these Terms of Service.

By visiting our website, placing an order, or purchasing a product, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please read these Terms carefully before using the website. If you do not agree with these Terms, you should not use the website or purchase our products.

1. Online Store Terms

You must be at least the age of majority in your country, state, or province of residence to use this website or place an order.

You may not use our products or website for any illegal or unauthorized purpose. You must not transmit viruses, malicious code, or any material that could damage or interfere with the website.

A breach of these Terms may result in the suspension or termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone for lawful reasons, including suspected fraud, abuse, payment disputes, or violations of these Terms.

You agree not to copy, reproduce, resell, exploit, or distribute any part of the website, product content, images, branding, or services without our prior written permission.

We may update, restrict, suspend, or discontinue parts of the website when reasonably necessary.

3. Product Information

We make reasonable efforts to display product descriptions, colours, images, specifications, and dimensions accurately.

However, colours may appear differently depending on your screen, device, lighting, or display settings.

Product packaging, minor design details, and materials may vary slightly from images where such differences do not materially affect the product’s intended use.

We do not guarantee that every product image will appear exactly the same on every device.

4. Product Use

Our products are intended for general comfort and personal household use.

Restora™ products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease, injury, or medical condition.

Information on this website is provided for general informational purposes and should not replace professional medical advice.

If you have an injury, medical condition, circulation issue, recent surgery, persistent pain, or uncertainty about whether a product is suitable for you, consult a qualified healthcare professional before use.

Stop using the product if it causes discomfort, numbness, irritation, or any unusual symptoms.

5. Prices and Payments

All prices are displayed in the currency shown at checkout.

Prices may change without prior notice, but changes will not affect orders that have already been accepted and paid.

You agree to provide current, complete, and accurate billing, payment, delivery, and contact information.

Payment must be successfully authorized before an order is processed.

Available payment methods may include Shop Pay, Visa, Mastercard, American Express, Apple Pay, Google Pay, Klarna, and other methods displayed at checkout.

We are not responsible for fees charged by your bank, card issuer, payment provider, or currency conversion service.

6. Orders

Submitting an order does not automatically mean that we have accepted it.

We reserve the right to cancel or refuse an order for legitimate reasons, including:

• Suspected fraud or unauthorized payment

• Incorrect pricing or product information

• Stock unavailability

• Delivery restrictions

• Duplicate or unusually large orders

• Errors affecting the website or checkout

If we cancel an order after payment has been received, we will refund the amount paid to the original payment method.

We may limit quantities purchased per customer, household, payment method, or address.

7. Shipping and Delivery

Shipping times shown on the website are estimates and are not guaranteed delivery dates.

Orders may be processed and fulfilled by third-party logistics or fulfilment partners.

Delivery delays may occur because of customs, carrier disruption, weather, holidays, incorrect addresses, remote locations, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.

Where required by applicable consumer law, your statutory rights concerning delayed, lost, or undelivered goods remain unaffected.

8. Duties, Taxes, and Import Charges

Depending on the destination, an order may be subject to customs duties, import taxes, brokerage charges, or other government fees.

Unless clearly stated otherwise during checkout, these charges are the responsibility of the customer.

You are responsible for complying with the import rules of the destination country.

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers may request a return within 30 days of delivery, subject to the eligibility requirements stated in that policy.

Nothing in these Terms or our Return & Refund Policy limits rights that cannot legally be excluded under applicable consumer protection laws.

10. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, or incorrect, contact us at support@restoraalign.com and include:

• Your name

• Order number

• A description of the issue

• Clear photographs or video showing the problem

We will review the issue and provide an appropriate solution, which may include a replacement, refund, or other remedy required by applicable law.

11. Promotions, Discounts, and Bundles

Discounts, promotional codes, free-shipping offers, and bundle prices may be subject to separate conditions.

Unless stated otherwise:

• Promotions cannot be combined

• Discounts have no cash value

• Promotions may be changed or withdrawn before an order is placed

• A promotion does not apply retroactively to earlier orders

Any “limited time,” “today only,” or stock-related promotion will apply only where those conditions are genuinely in effect.

12. Accuracy of Information

We make reasonable efforts to keep information on the website accurate and current.

Occasionally, the site may contain typographical errors, incorrect prices, product inaccuracies, or omissions.

We reserve the right to correct errors and update information. If an error materially affects an order already placed, we will contact the customer and provide an appropriate option, such as confirmation, cancellation, or refund.

13. Third-Party Services

Our website may use or link to third-party services, including payment processors, fulfilment partners, analytics providers, advertising platforms, and social media platforms.

We are not responsible for the content, security, availability, or practices of third-party websites or services that we do not control.

Your use of a third-party service may be subject to that provider’s own terms and privacy policy.

14. Reviews and User Content

If you submit a review, photograph, comment, testimonial, or other content, you confirm that:

• You have the right to submit it

• It is truthful and based on your genuine experience

• It does not infringe another person’s rights

• It is not unlawful, abusive, deceptive, or defamatory

You grant Restora™ a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, publish, and display submitted content for website, customer-service, and marketing purposes.

We may remove content that violates these Terms or applicable law.

15. Intellectual Property

All website content, including trademarks, logos, photographs, graphics, videos, product descriptions, page layouts, and written material, belongs to Restora™ or is used with permission.

You may not reproduce, distribute, modify, publish, or commercially exploit this content without prior written authorization.

16. Prohibited Uses

You may not use the website:

• For unlawful or fraudulent activities

• To violate intellectual-property rights

• To submit false information

• To transmit malware or harmful code

• To collect personal information without authorization

• To interfere with website security or operation

• To impersonate another person

• To make fraudulent purchases or chargeback claims

• To abuse promotions or discount codes

We may restrict access or cancel orders where prohibited conduct is reasonably suspected.

17. Disclaimer of Warranties

We aim to provide accurate information and reliable services, but we do not guarantee that the website will always be uninterrupted, secure, or error-free.

To the maximum extent permitted by law, the website and its content are provided on an “as available” basis.

This section does not exclude warranties, guarantees, remedies, or consumer rights that cannot legally be excluded.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Restora™ will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products.

Our liability will not be limited where doing so would be unlawful, including liability that cannot be excluded under applicable consumer protection law.

Nothing in these Terms limits your mandatory statutory rights.

19. Indemnification

You agree to indemnify Restora™ against reasonable losses, claims, and expenses arising from your unlawful use of the website, violation of these Terms, fraud, or infringement of another party’s rights.

This section applies only to the extent permitted by applicable law.

20. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

By placing an order, you agree that we may process information necessary to complete payment, fulfil the order, provide support, prevent fraud, and comply with legal obligations.

21. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be limited or modified only to the extent necessary to make it enforceable.

22. Termination

These Terms remain effective unless terminated by you or us.

You may stop using the website at any time.

We may suspend or terminate access where a user materially violates these Terms, commits fraud, abuses the website, or threatens its security.

Any obligations that arose before termination will continue to apply.

23. Governing Law

These Terms are governed by the laws applicable to the business operating Restora™, subject to any mandatory consumer protection rights that apply in the customer’s country or region.

Nothing in these Terms requires a consumer to give up rights that cannot legally be waived.

24. Changes to These Terms

We may update these Terms from time to time to reflect operational, legal, regulatory, or service changes.

The latest version will always be published on this page.

Changes apply from the date of publication and do not retroactively alter completed orders unless required by law.

25. Contact Information

Questions about these Terms should be sent to:

Restora™ Customer Support
Email: support@restoraalign.com

Last updated: June 2026